When I try to download a viewer upgrade, why do I get the message “Another version of this product is already installed. Installation of this version cannot continue….”?

This message indicates that you are trying to download & install a “New Installation” of eTakeoff vs. “Upgrade my existing eTakeoff. To rectify the issue, follow the instructions below.

• Click Here to Download eTakeoff Dimension
• Click on "UPGRADE Install (for new users)"